Laboratory Testing Terms and Conditions

1.1 These Terms and Conditions (“Laboratory Terms”) govern the provision of laboratory testing services (“Laboratory Services”) by Newfoundland Diagnostics Ltd (“we”, “us”, “our”), company number 13095376, registered at 3a Station Road, Amersham, Buckinghamshire, HP7 0BQ.

1.2 These Laboratory Terms are separate from and additional to our Terms of Service and any terms governing the purchase of rapid diagnostic test kits from our website. If there is a conflict between these Laboratory Terms and our Terms of Service in relation to Laboratory Services, these Laboratory Terms apply.

1.3 Nothing in these Laboratory Terms affects your legal rights as a consumer.

2.1 We facilitate access to laboratory testing services.

2.2 The Laboratory Services include:

• Sample collection kit provision
• Sample analysis by independent UKAS-accredited laboratories
• Digital delivery of results via the portal
• Where available, access to interpretation of results through our partners

2.3 These tests are for health screening and monitoring purposes only and do not constitute medical diagnosis or medical advice. We are not a clinical service provider.

3.1 You must be 18 years or older to order Laboratory Services.

3.2 By ordering, you confirm that:

• You are legally capable of entering into binding contracts
• All information you provide is accurate and complete
• You understand the limitations of the testing services

3.3 We may refuse or cancel an order where:

• Testing is clinically inappropriate
• Safeguarding concerns exist
• Regulatory restrictions apply

If we cancel an order after you have paid, we will refund you in full.

4.1 Prices are displayed at the point of purchase and include:

• Sample collection kit
• Laboratory analysis
• Results delivery
• Standard UK delivery

4.2 Payment is required in full at the time of ordering.

4.3 All prices include VAT where applicable.

5.1 You should:

• Follow all collection instructions carefully
• Complete all required documentation accurately
• Return your sample within the timeframe stated in your kit instructions
• Use only the provided collection materials

5.2 Samples that do not meet the requirements may not be able to be tested. Clause 9.5 explains what happens in that case.

5.3 Samples returned late, or collected or handled differently from the instructions, may give unreliable results or be unsuitable for testing.

6.1 Analysis is performed by independent UKAS-accredited laboratories.

6.2 Any turnaround times shown at checkout or in your kit instructions are estimates. The time taken may vary depending on the test and on factors outside our control. We will perform the Laboratory Services within a reasonable time.

7.1 Results are delivered electronically via a secure portal.

7.2 You are responsible for:

• Keeping your login credentials confidential
• Providing accurate contact information
• Checking for and accessing your results

7.3 We are not responsible for delays in you accessing your results caused by incorrect contact details you provided, technical issues with your own devices, or not checking the portal.

8.1 Important medical information:

• Laboratory tests are for screening and monitoring only
• Results do not constitute medical diagnosis
• A normal or negative result does not rule out a condition
• An abnormal or positive result should be interpreted and, where appropriate, confirmed by a healthcare professional

8.2 We recommend that you discuss your results with your GP or another appropriate healthcare professional. Our Medical Testing Disclaimer also applies.

9.1 Before dispatch. You may cancel your order at any time before the kit has been dispatched and receive a full refund.

9.2 Your right to cancel. If you are a consumer, you have a legal right to cancel within 14 days after the day you receive your kit, without giving a reason. Our Return & Refund Policy explains how to cancel and includes a model cancellation form.

9.3 Returning an unopened kit. If you cancel, you must return the kit within 14 days of telling us you wish to cancel. We will refund you within 14 days of receiving the kit back (or earlier evidence that you have sent it back), including the cost of standard delivery. You are responsible for the direct cost of returning the kit. For health protection and hygiene reasons, we cannot accept returns of kits that have been opened, and you lose the right to cancel the kit once it has been opened.

9.4 Starting the service. By ordering, you ask us to begin the Laboratory Service within the 14-day cancellation period once your sample is sent to the laboratory. If you cancel after the service has started but before it is complete, you must pay for the service provided up to the point at which you told us you wished to cancel. Once the service has been fully performed, you lose your right to cancel.

9.5 Samples that cannot be tested. If a sample cannot be tested because of an error by us or the laboratory, we will arrange a replacement kit or a refund, in line with your legal rights. If a sample cannot be tested because of insufficient or poor-quality collection, or other matters within your control, we may offer a replacement kit at the standard price.

9.6 Inconclusive results. Where a result is inconclusive, we will consider the circumstances and, where appropriate, deal with it under clause 9.5.

9.7 Faulty kits and defective services. Your rights if a kit is faulty, damaged or not as described, or if a service is not performed with reasonable care and skill, are not affected by this clause. See our Return & Refund Policy.

10.1 Liability we do not limit. Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Defective products under the Consumer Protection Act 1987
• Your statutory rights as a consumer, including that services are performed with reasonable care and skill and that goods are as described, of satisfactory quality and fit for purpose
• Any other liability which cannot lawfully be excluded under English law

10.2 If you are a consumer. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable. We are not liable for any loss of profit, loss of sales or business interruption.

10.3 If you are a business customer. To the extent permitted by law, we are not liable for any loss of profit, revenue or data, or for any indirect or consequential loss. Our total liability to you for any claim relating to a Laboratory Service is limited to the price you paid for it.

10.4 Medical use of results. Our tests and reports are provided for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. We recommend that you do not rely solely on your results to make medical or lifestyle decisions, and that you seek advice from a qualified healthcare professional.

10.5 Factors affecting results. Results can be affected by factors such as undisclosed medical conditions, recent illness, medications, sample quality, and not following instructions. These factors are outside our control. We are not responsible for delays caused by postal, courier or other events outside our reasonable control.

You should:

• Provide accurate medical history where requested
• Disclose relevant medications or conditions
• Follow all instructions carefully
• Seek medical advice for concerning results

You must not:

• Use the services for illegal purposes
• Provide a sample from another person without their consent

12.1 Your personal and health data is processed in accordance with our Privacy Policy and, for the Newfoundland Health Hub portal, its supplementary privacy statement.

12.2 We ask for your explicit consent to process your health data when you order or register for a test, as described in our Privacy Policy. We share the data necessary to provide the service with our laboratory partners and keep results for the periods set out in our Privacy Policy. We may also use anonymised data to improve our services.

All content, systems, and processes remain our property or that of our licensors. You may not reproduce, distribute, or create derivative works without our permission.

If you have a complaint, please contact complaints@newfoundland.io. Our Complaints Policy explains how we handle complaints.

These terms are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively. If you are a business customer, the courts of England and Wales have exclusive jurisdiction.

We may update these terms from time to time. The version in force when you place your order applies to that order.

If any provision is invalid or unenforceable, the remainder continues in full force.

Newfoundland Diagnostics Ltd
Email: info@newfoundland.io
Address: 3a Station Road, Amersham, Buckinghamshire, HP7 0BQ