FREE SHIPPING when you spend £35
FREE SHIPPING when you spend £35
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Shipping Policy

Shipping Options:

1. 48-Hour Shipping

  • Cost: £2.99

  • Delivery Time: Orders will be delivered within 48 hours of processing.

  • Processing Time: Orders placed before 2 PM GMT will be processed on the same business day. Orders placed after 2 PM GMT will be processed the next business day.

  • Coverage: Available for all UK addresses.

2. Next Day Delivery

  • Cost: £4.99

  • Delivery Time: Orders will be delivered by the next business day after processing.

  • Processing Time: Orders placed before 2 PM GMT will be processed on the same business day. Orders placed after 2 PM GMT will be processed the next business day.

  • Coverage: Available for all UK addresses.


Order Processing

  • Business Days:Our business days are Monday through Friday, excluding public holidays.

  • Cut-off Time: Orders received by 2 PM GMT will be processed on the same day. Orders received after 2 PM GMT will be processed the next business day.


Delivery Details

  • Courier Services: We partner with reliable courier services to ensure timely delivery of your medical devices.

  • Tracking: Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the status of your shipment.

  • Delivery Attempts: Our courier will make up to three attempts to deliver your package. If delivery is unsuccessful, the package will be returned to our facility, and you will be contacted to arrange re-delivery or pickup.


Shipping Restrictions

  • PO Boxes: We do not ship to PO Box addresses.

  • International Shipping: Currently, we only offer shipping within the UK.


Damaged or Lost Shipments

  • Damaged Shipments: If your package arrives damaged, please contact our customer service team within 48 hours of receipt. We will arrange for a replacement or refund as necessary.

  • Lost Shipments: If your package does not arrive within the expected delivery time frame, please contact our customer service team. We will investigate and resolve the issue promptly.


Returns and Exchanges

  • Please refer to our Returns and Exchanges Policy for information on returning or exchanging medical devices.


Customer Service

  • For any questions or concerns regarding your order or our shipping policy, please contact our customer service team at info@newfoundland.io.


Policy Updates

  • This shipping policy is subject to change without notice. Any changes will be updated on our website, and the new policy will take effect immediately.