Terms of Service

By agreeing to these Terms of Service, you represent that you are at least 18 years old (or at least 16 where our Laboratory Testing Terms & Conditions allow), and that you are legally able to enter into a contract.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

If you seriously or repeatedly breach these Terms, we may suspend or end your access to the Service. This does not affect any order that we have already accepted.

We reserve the right to refuse Service to anyone for a legitimate reason, such as suspected fraud, breach of these Terms, or legal or supply constraints.

We take reasonable steps to protect your information, as described in our Privacy Policy. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We take reasonable care to keep the information on this site accurate, but it is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices are shown in pounds sterling and include VAT where applicable. We may change prices at any time, but the price you pay is the price shown when you place your order (subject to Section 11).

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time. This will not affect any order that we have already accepted.

Subject to Section 13, we shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Rapid Diagnostic Test Kits

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities. Returns, cancellations and refunds are governed by our Return & Refund Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

Our test kits are intended for self-testing. Please read and follow the instructions for use supplied with your kit. A self-test result is not a diagnosis and does not replace advice from a healthcare professional. If you get a positive, unclear or unexpected result, or you have symptoms or concerns about your health, please speak to a healthcare professional.

Laboratory Testing Services

Laboratory testing services are subject to additional terms and conditions. Please refer to our separate Laboratory Testing Terms & Conditions which govern:

• Eligibility requirements (minimum age 16)
• Sample collection and handling
• Results delivery and interpretation
• Clinical limitations and medical disclaimers
• Specific refund and cancellation policies for laboratory tests

Important: Laboratory testing services are facilitated by Newfoundland Diagnostics Ltd but performed by independent UKAS-accredited laboratories. We are not a clinical service provider and do not provide medical diagnosis or advice.

General Product Terms

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time before you place your order. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

Our products will be of satisfactory quality, fit for purpose, and as described, as required by law. We cannot guarantee that any product will meet your personal expectations, and we do not warrant that the website will be error-free.

Your order is an offer to buy from us. We will send you an email confirming that we have received it, but this does not mean we have accepted it. A contract between you and us is formed when we dispatch your order (or earlier if we confirm in writing that we have accepted it).

We reserve the right to refuse or cancel any order, for example where a product is unavailable, where there is a pricing or description error, where we suspect fraud, or where the order appears to be placed by a dealer, reseller or distributor. We may limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we change or cancel an order, we will try to notify you using the email and/or billing address/phone number provided at the time the order was made, and we will refund any payment you have made for it.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Return & Refund Policy and Shipping Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

To the extent permitted by law, you acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement, and we shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and, to the extent permitted by law, we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

To the extent permitted by law, we are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our reasonable discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. For laboratory testing services, additional data processing occurs through the Newfoundland Health Hub portal, which has its own privacy statement that supplements our main Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information. If an error affects an order you have placed, we may cancel the order before we dispatch it. We will tell you and refund any payment you have made in full.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable laws, regulations or rules; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to suspend or end your use of the Service or any related website for violating any of the prohibited uses.

What we do not limit. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, for your statutory rights as a consumer (including that goods are of satisfactory quality, fit for purpose, and as described), or for anything else that cannot be limited or excluded by law.

The website. We do not guarantee that your use of the website will be uninterrupted, timely, secure or error-free. We do not warrant that information, tools or results obtained through the website will be accurate or reliable. We may suspend or withdraw the website, or any part of it, from time to time, for example for maintenance. This will not affect any order that we have already accepted.

Laboratory testing services. Test results are provided for informational purposes only and do not constitute medical diagnosis or advice. Always consult qualified healthcare professionals for medical decisions.

If you are a consumer. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the contract. Our products are supplied for domestic and private use only. We are not liable for any loss of profit, loss of sales, business interruption or loss of business opportunity.

If you are a business customer. To the extent permitted by law, we are not liable for any loss of profit, revenue, savings or data, or for any indirect or consequential loss, whether based on contract, tort (including negligence) or otherwise. Our total liability to you for any claim relating to a product is limited to the price you paid for that product.

This section applies to business customers only. You agree to indemnify and hold harmless Newfoundland and our officers, directors, employees, agents and contractors from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

These Terms of Service apply unless and until terminated by either you or us. You may stop using our Service at any time, and may terminate these Terms by notifying us that you no longer wish to use our Services.

If you seriously or repeatedly breach these Terms of Service, or we reasonably suspect that you have, we may suspend or end your access to our Services (or any part thereof) and you will remain liable for all amounts properly due up to and including the date of termination.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. Termination does not affect any right to cancel, return or receive a refund for an order that we have accepted.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). This does not limit liability for fraud or fraudulent misrepresentation.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

If you are a consumer, you may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively. Nothing in this section affects any mandatory consumer protection laws that apply where you live. If you are a business customer, the courts of England and Wales shall have exclusive jurisdiction.

You can review the most current version of the Terms of Service at any time at this page.

We may update, change or replace any part of these Terms of Service, for example to reflect changes in law or in how we operate, by posting updates and changes to our website. The version of the Terms in force when you place an order applies to that order. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes for your future use.

Questions about the Terms of Service should be sent to us at info@newfoundland.io, or by post to Newfoundland Diagnostics Ltd, 3a Station Road, Amersham, Buckinghamshire, HP7 0BQ.